Legal Info » Legal Product Warranty
LEGAL INFORMATION / PRODUCT - MERCHANDISE WARRANTY
ALL Furniture By Catalog, warrants all merchandise it sells to be free of manufacturer defects in workmanship and overall final finish, for a period of 3 months, from date of purchase or merchandise received, to the original purchaser and original delivery / sold / shipped address.
Mattresses have their own warranty, which are warranted in years. AFBC imited warranty, whether express or implied, covers only normal household usage.
ALL Furniture By Catalog will honor a total of 15 months limited warranty ( 3 months manufacturers warranty + 12 months AFBC extended warranty ), only if customer pays full retail price advertised, at time of purchase order placement. Excludes items offered "As-Is" or discontinued, which may be advertised at an extreme low cost with no warranty.
The 3 months manufacturers warranty and 12 months AFBC extended warranty is void if:
== Merchandise is taken outside of the United States of America (except to Juarez, Mexico).
== Merchandise was purchased marked / advertised "As-Is" or "discontinued" with no warranty.
== Suffers damage caused by abuse, inadequate handling or negligence.
== Has been relocated from the original delivery / sold address (except customer prior notifies AFBC of the move).
== Has been repaired, modified / tampered with or is used for commercial / non-residential purposes.
== An adverse condition results from incorrect maintenance, cleaning or care.
AFBC does not guarantee fabrics against wear, color fastness or any damage caused by cleaning chemicals. Please visit our Product Care page for basic care information for your furniture products. Please note many manufacturers offer separate warranties to their products. For more information, review product tags, if any, that are attached to the merchandise.
The original bill of sale and the item model / serial number (if applicable) are needed for any warranty claim. Please make sure any claim for warranty service is accompanied by these documents / information to honor the warranty.
ALL Furniture By Catalog may be able to service or Special Order replacement parts, for our out of warranty merchandise / products, at a reduced cost, for our customer's convenience. Please email us via our Contact Us page, with the information needed (model number / collection name / replacement part needed / etc).
If AFBC Representative decides that the problem / damage is subject due to a defect and is within the 3 months manufacturers warranty period, and AFBC originally delivered the merchandise, AFBC will arrange for pick up and delivery of item(s) after service, if needed, at no charge to customer.
If merchandise was originally picked up by customer on date of purchase and item(s) are within the 3 months manufacturers warranty period, and need to be taken to an authorized repair shop, customer must make arrangements to deliver the item(s) to the pre-determined / authorized repair shop.
Customer may choose for AFBC to pick up and deliver the item(s) that need repair, to the pre-determined / authorized repair shop and back to the customer's residence, by paying upfront our current (appropriate city) White Glove delivery service fee, found under our Delivery Information page.
If AFBC Representative decides that the problem / damage was caused due to negligence and is not covered under the 3 months manufacturers warranty period, the customer will be informed on the spot. At this point, the customer will be given a non-warranty estimate, to have the item(s) repaired at their own out-of-pocket expense.
In the event a warranty claim arises, please provide pictures of damage, via email attachment, as soon as possible. After pictures are received, they will be reviewed to decide if the problem / damage will be repaired under the original 3 months manufacturer warranty.
If AFBC Representative decides that the problem / damage is subject due to a defect and is within the 3 months manufacturers warranty period, and item(s) can't be handled by the customer, AFBC will arrange for a no charge to the customer home service call, from an AFBC pre-determined / authorized repair shop, close to the customers residence.
If item(s) can be handled by customer, he / she must deliver the item(s) to the pre-determined / authorized repair shop, for service and pick up as well, unless customer is willing to pay an out-of-pocket service fee for any pick up and delivery.
If AFBC Representative decides that the problem / damage it was caused due to negligence and is not covered under the 3 months manufacturer warranty period, the customer will be informed on the spot. At this point, the customer will be given a non-warranty estimate, to have the item(s) repaired at their own out-of-pocket expense.
Always leave motion furniture in the closed position and keep hands and feet clear of mechanism. Only the occupants should operate such motion furniture.
If you any questions or comments about our Legal Information / Product Warranty page, please don't hesitate to Contact Us. Thank you!