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Legal Info » Legal Freight Shipping


Freight Shipping / Damage In-Transit / Claim Process

It's very exciting to receive / pick up your new furniture purchase order from the freight carrier, don't let a missed opportunity ruin your excitement!

Please, thoroughly inspect the package and it's contents first, before signing delivery receipt. Keep in mind that while the outside packaging might appear damaged, the actual furniture inside might have been successfully protected with the cushioning protection inside the carton and be perfectly intact. Do not refuse the furniture item based only in an external inspection of the carton(s).

Do not sign the Bill of Lading if there are damages or shortages. Please notate in writing, where appropriate on freight bill of lading, these circumstances. This important step is crucial, as this information serves as proof of damage in-transit and will help us when filing a claim, on our behalf, to rightfully recover total cost / amount of damaged item(s), including shipping charges from the carrier.

Your signature on the delivery receipt / bill of lading is your acknowledgement that your furniture items where received in good / satisfactory condition. Failure to properly notate damages or shortages on bill of lading, will waive Your's and AFBC'S right to file a claim against the carrier on both our behalf, therefore, enabling us to recover the damaged / shortage item(s).

Do not be intimated by the carrier's / delivery personnel, when asking for your signature on the bill of lading, before inspecting your furniture items. Take your time to inspect everything, regardless, if they are in a hurry. The drivers must wait until you are completely satisfied with the merchandise received in good / satisfactory condition.

Rest assured, AFBC will always besides with our customers, in the event we have to file a claim against any carrier. Most freight claims take 2-3 weeks to process, AFBC will file the claim and gather all paperwork needed to recover the total cost / amount of damaged item(s) in a timely conclusion, at no additional expense to you.

For AFBC to offer this level of service, we need a little help from our customers in the form of a detailed damage / shortage product description, immediately upon furniture received, on the freight bill of lading.

Because re-delivery is expensive, the customer should not refuse delivery of any undamaged pieces, unless two items come in the same box and one is damaged, then both items must be refused. ALL Furniture By Catalog is not liable for adjustments if shortages or damages by freight, all carrier companies are liable for such occurrences.

AFBC Merchandise Responsibility

ALL Furniture By Catalog is liable and responsible for the purchased merchandise, right up to the point before everything has been delivered to the freight carrier company's dock. The freight company will inspect the merchandise and approve of the shipping of such, by inspecting that everything is in a ship-able condition. Please be aware that freight carriers are responsible for the safe transport of merchandise being shipped, whether merchandise is insured or not.

The freight carrier personnel receiving the merchandise at the company dock, will inspect the boxes / items and ensure that everything is in accordance with their shipping rules and sign the bill of lading as received. This is the point where the freight carrier takes full responsibility in delivering the merchandise to Point B, your city, state, in good standing condition, until the customer signs the bill of lading, stating everything to be in good standing condition, then the customer takes ownership of their purchase order.

ALL Furniture By Catalog is not liable for merchandise in transit nor while the carrier is delivering the merchandise to your city / residence. Please note that severe / extreme bad weather can delay the delivery of your items to your city / residence.

In the event of damage in-transit merchandise, customer must properly notate on freight carrier's bill of lading. The customer must provide pictures of damaged items immediately, in order to start the claim file process.

If carrier drivers refuse to take damaged items with them, customer must notate this on bill of lading, to state that drivers refused to take damaged items with them. Whenever possible, customer must retain damaged items / pieces including all of the protective foam, either until a Freight Representative comes to inspect or pick up damaged items / pieces, to discard them appropriately.

Damage Claim Process / In-Transit Damage Replacement Item(s)

A freight claim process varies between 2-3 weeks, as per each individual carrier's policies. The carrier company will reimburse the cost of damaged item(s) plus the shipping charges of such item(s).

In the event of furniture damage in-transit, AFBC Will assist the customer to remedy the situation accordingly, by filing a claim on our behalf, towards the freight carrier. In the event of damage by carrier, AFBC will always besides with the customer, not the freight carrier's companies.

Whenever possible, at AFBC'S sole discretion, we will try to replace the item(s) damaged in-transit by the carrier, to the customer while the damage claim is filed / processed / settled.

If you have any questions or comments about our Legal Information / Freight Shipping page, please don't hesitate to Contact Us. Thank you!