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Legal Info » Legal Customer Pick Ups


Customer Pick Ups

Customers are welcomed to pick up their purchased merchandise from any of our distributor's warehouse locations, only accompanied by an AFBC Representative and by appointment, as per ALL of our distributor's request.

Customers showing up for merchandise pick up or furniture browsing at any of our distributors locations without an AFBC Representative, will be dismissed. Please Note: ALL of our furniture distributors locations are not open to the public, they are only open to furniture dealers like ALL Furniture By Catalog.

Merchandise that is picked up may be in cartons and may require assembly. Due to the nature of furniture items being brand new in cartons, we are unable to unpack cartons completely (other than partially for a quick inspection) or assemble products for you at the pick up / warehouse location.

Assembly is required on most items as they are delivered in boxes for maximum protection. Some items may not require assembly, however, some will require light assembly with common household tools such as pliers and a screwdriver. Sometimes you will not require any tools at all, most furniture items come with the needed tools to assemble.

Please make sure that the size of your vehicle will accommodate the size of the furniture being picked up. Bring strong ropes with you to secure your items, as these are not provided at the warehouse.

Bring blankets if merchandise will be taken home, unboxed. Neither AFBC nor the distributors / warehouse personnel, is responsible for loading, securement and tie-down of merchandise, or the safe transportation of furniture to your home.

Damage During Transit / Concealed Damage

Damage during transit is not covered under warranty nor can we accept returns on any merchandise. For concealed damage on merchandise that was picked up, you must notify AFBC immediately, within 72 hours of date of pick up. All items must be in their original carton and protective foam, no exceptions.

Ii a problem with your merchandise occurs, please notify AFBC immediately, either by calling at (915) 258-1048 during business hours or at anytime via our Contact Us page. AFBC will work to resolve the problem / issue as best fit for the customer and AFBC, in a timely manner.

If you have any questions or comments about our Legal Information / Customer Pick Up page, please don't hesitate to Contact Us. Thank you!